FAQ'S

FAQ – Frequently Asked Questions

Welcome to Thepuree.shop FAQ section! We’ve gathered answers to our most common questions to ensure your shopping experience is as smooth and transparent as our products.

If you don’t find what you’re looking for, feel free to reach out to our customer support team at hellothepuree@gmail.com.

1. What products do you sell?

We specialize in high-quality, curated essentials including:

  • Kitchen & Dining: Premium tools and accessories.

  • Health & Wellness: Natural and organic-focused products.

  • Home Essentials: Items designed for a clean, organized lifestyle.

  • Eco-Friendly Finds: Sustainable alternatives for everyday use.

2. How can I place an order?

  1. Browse our collection and select your favorites.

  2. Add items to your cart.

  3. Proceed to checkout and enter your shipping details.

  4. Choose your payment method and confirm your purchase.

  5. We’ll handle the rest and notify you once it’s on the way!

3. What payment methods do you accept?

We offer secure checkout via:

  • Credit/Debit Cards (Visa, Mastercard, RuPay)

  • Net Banking & UPI (Google Pay, PhonePe, Paytm)

  • Mobile Wallets

  • Cash on Delivery (COD)

4. Do you offer free shipping?

Yes! We offer free shipping on most orders across India. Any specific shipping fees for promotional items will be clearly displayed at checkout—no hidden surprises.

5. How long will it take to receive my order?

  • Dispatch: We aim for same-day or next-day dispatch.

  • Delivery: Usually takes 2-7 business days depending on your location. Remote areas may take slightly longer.

6. How can I track my order?

Once your order leaves our warehouse, we will send a tracking link via Email, SMS, or WhatsApp. You can monitor your package’s journey in real-time.

7. Can I modify or cancel my order?

Because we process orders quickly to ensure fast delivery, we cannot guarantee changes after confirmation. Please contact us immediately at hellothepuree@gmail.com, and we will do our best to assist you before it ships.

8. What if I receive a damaged or wrong product?

We maintain a strict 5-day return policy for damaged or incorrect items:

  1. Contact us within 5 days of delivery.

  2. Provide your order number and clear photos of the issue.

  3. Once verified, we will arrange a pickup and process your replacement or refund.

9. How do I get in touch with customer support?

We are here to help!

  • Email: hellothepuree@gmail.com

  • Hours: Monday to Saturday, 9 AM to 6 PM.

10. Is my personal information safe?

Absolutely. We use industry-standard encryption and secure payment gateways to ensure your data and privacy are always protected.

11. Do you offer bulk or wholesale purchasing?

Yes! If you are interested in bulk orders for your business or event, please email us at hellothepuree@gmail.com for specialized wholesale pricing.

Still Have Questions? If your question wasn't answered here, reach out to us at hellothepuree@gmail.com. Our team is always happy to help you find exactly what you need!